Commercial service agreement (CSA)
Our Commercial Service Agreement (CSA) covers repairing or replacing dysfunctional LiveO2 systems in heavy-use commercial environments. The agreement covers all maintenance and protection of the equipment for repair or replacement with no limitations on hours of use, as long as the agreement is in force, your equipment is protected indefinitely.
Price:
The agreement will also cover all maintenance parts, including inter and external filter replacement on a regular schedule and breather hose replacement as needed. Approximate pricing - 8% of system price billed monthly.
Training:
This program includes a yearly video conference call to evaluate ongoing staff training needs.
Maintenance
The agreement will also cover all maintenance parts, including inter and external filter replacement on a regular schedule and breather hose replacement as needed.
Repair and Replacement
If any part of your system (excluding masks) is damaged or needs repair, the agreement will cover the immediate exchange of damaged or dysfunctional systems with a replacement system to minimize downtime.
Claims
If you need to claim a damaged or dysfunctional system, first contact your support representative. You can make an appointment on your representative's appointment calendar at this link. https://liveo2.com/contact/
Shipping Costs
LiveO2 will cover all shipping costs in the case of a claim exchange. It may be wise to keep your original packaging, as LiveO2 will not cover the cost of boxing a system for return.
Limitation
This service agreement is limited to North American Customers only at this time.